article thumbnail

Learning from our Past: Celebrating Black History Month with Lancaster University Library

CILIP

Learning from our Past: Celebrating Black History Month with Lancaster University Library Slavery Banner in Lancaster Universit Library (to Sunita Abraham) Lancaster University Library takes the lead in decolonisation to reach staff and students of the university, with a diverse range of engaging, and enriching activites, initiatives, and projects.

article thumbnail

6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Keep your audience informed and engaged with virtual and in-person events and targeted news, blogs or other articles. This means making your product information, knowledge articles and other content easily accessible, searchable and filterable. Deliver timely information and critical alerts through tailored announcements.

Cloud 75
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer service trends winning organizations need to follow

IBM Big Data Hub

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. Organizations must dedicate the appropriate resources to each channel as dictated by their customers’ preferences.

article thumbnail

Starting small but dreaming big: A beginner’s journey to web archiving

Archive-It

by Yoo Young Lee, Head, Information Technology, University of Ottawa Library. This blog post was adapted and modified from my presentation at the IIPC Web Archiving Conference on June 16, 2021. Due to limited resources, the library’s main approach is to follow the lead of website owners who need the service, not to seek them out.

article thumbnail

History Hub: A 21st Century Model for Archival Reference

Archives Blogs

History Hub offers tools like discussion boards, blogs, and community pages to bring together experts and researchers interested in American history. We like to think of History Hub as both a community and an interactive knowledge base that scales and improves in quality over time. Homepage of History Hub, history.gov.

article thumbnail

Incident management vs. problem management: What’s the difference?

IBM Big Data Hub

Incident management and problem management are both governed by the Information Technology Infrastructure Library (ITIL) , a widely adopted guidance framework for implementing and documenting both management approaches. It provides a library of best practices for managing IT assets and improving IT support and service levels.

Access 62
article thumbnail

Something Small

Archives Blogs

Archives are a hidden resource in universities, libraries, museums, grand houses and company offices accessed perhaps over the internet but in my case, like many others, by personal visits to the establishment. This blog post was contributed by Claire Brough Shearer. When there is change and progress, what’s left?