OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

IBM Big Data Hub

JUNE 30, 2023

​ B2B companies are under unexpected pressure to deliver digital experiences on par with those in the consumer space, and capturing customer loyalty is trickier than ever.​ ​ Yet dealers and retailers are struggling to find parts easily and meet promise dates to their end consumers.

B2B 65

B2B Manufacturing Blockchain Retail 65

IBM Big Data Hub

SEPTEMBER 6, 2023

Data curation is key, along with setting guardrails and supervision to address bias and ensure consistency of brand voice and accuracy of product and service information. For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas.

Marketing 120

Marketing B2B Customer Experience Communications 120

IBM Big Data Hub

SEPTEMBER 27, 2023

The challenges of keeping a promise The challenge is particularly true in highly competitive areas like omnichannel retail or even B2B domains—wholesale distribution and dealer-based after-market parts. It becomes very challenging to uphold the promise when so much is changing in the processes that trigger demand and supply.

B2B 81

B2B Sales Retail Marketing 81

OpenText Information Management

APRIL 6, 2018

This blog looks at the reason that customer engagement is so important for the industry and whether a fresh perspective … The post Is customer engagement the answer to the ‘existential threat’ facing Utility companies? appeared first on OpenText Blogs.

Digital transformation 40

Digital transformation Customer Experience B2B Big data 40

Reltio

FEBRUARY 3, 2021

Reltio Connected Data Platform is the only cloud-native, multi-tenant, multi-domain MDM software as a service ( SaaS ) platform on the market. Gartner points to Reltio’s “market momentum,” “real-time B2B and B2C,” and a “mature cloud offering” as Strengths. I wrote about GPI in a blog last month. . Unparalleled Performance.

MDM 98

MDM Cloud Marketing B2C 98

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Digital Transformation is becoming a business mandate. for more details).

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98