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The total experience imperative for Utilities

OpenText Information Management

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. Risk mitigation is often thought of as a defensive tactic, but there are opportunities for Utilities to play offense—especially when it comes to experience.

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Strategize your next move to become a utilities leader, delivering value at scale and pace

CGI

Strategize your next move to become a utilities leader, delivering value at scale and pace. In 2019, our CGI Client Global Insights reveal, once again, that utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organization has a defined digital strategy in place.

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Webinar on the SAFETY Act and Cybersecurity: Protecting Your Reputation and Reducing Liability Risk

Hunton Privacy

In 2002, Congress enacted the Supporting Anti-Terrorism by Fostering Effective Technologies Act (“the SAFETY Act”) to limit the liabilities that energy, financial, manufacturing and other critical infrastructure companies face in the event of a serious cyber or physical security attack.

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FERC issues notice of proposed rulemaking to extend reporting requirements for cyberattacks targeting the energy sector

Data Protection Report

DHS’ webinar explained that the hackers obtained access to vendors providing computer services to electric utilities companies. In response to such concerns, regulatory agencies are increasing reporting requirements for cyberattacks targeting the energy sector. electrical grids and power plants.

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The Week in Cyber Security and Data Privacy: 12 – 18 February 2024

IT Governance

Fowler sent a responsible disclosure notice when he discovered the database and it was secured the following day. It is not known how long the database was publicly available, nor whether anyone else accessed it. Date breached: 384,658,212 records. ALPHV/BlackCat ransomware gang adds 2.7 The total number of victims is now more than 5 million.

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Balancing speed and stability to reinvent utility operations for the energy transition

CGI

Balancing speed and stability to reinvent utility operations for the energy transition. The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused by stay-at-home orders.

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The Week in Cyber Security and Data Privacy: 5 – 11 February 2024

IT Governance

GB Impact Energy Services Source New Engineering Canada Yes 52,707 Lancaster County Sheriff’s Office Source New Public USA Yes 52,567 Maximum Research Source New Professional services USA Yes 52 GB Terago Source New Telecoms Canada Yes 45 GB Zivilgeometer Source New Engineering Austria Yes 41.83 Data breached: 19,718,687 records.