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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

For example, McKinsey found that 50% of consumers reported they would switch brands if their preferred brand was unavailable due to shortages. How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store.

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Don’t let bad data drag you down: A retailer’s guide

Collibra

Retail is a dynamic and competitive market. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail. This blog outlines what bad data means and how you can stop it from hurting your retail business.

Retail 88
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IBM and Tata Consulting Services collaborate to drive hybrid cloud adoption with IBM Power Virtual Server

IBM Big Data Hub

Regarded as a barometer of corporate reputation, the list is based on a survey of business executives, directors and analysts from around the world. This collaboration enables clients to leverage both technical capabilities and transformational services to solve complex problems and create additional value.

Cloud 61
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5 Steps CPGs Should Take When Considering Direct-To-Consumer (D2C)

Reltio

Learn from industries that have already had to digitally transform the customer experience. In order for retailers to sell flour to consumers, the bags are generally 500g or 1kg in size. One example is Neal’s Yard Dairy who started a “Save British Cheese” box offering.

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Six big takeaways for financial institutions from CBA LIVE

CGI

As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. In his keynote, “The View Beyond the Horizon,” digital thought leader Scott Klososky talked about disruption in the form of shifting customer behavior (e.g.,

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Six big takeaways for financial institutions from CBA LIVE

CGI

As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. In his keynote, “The View Beyond the Horizon,” digital thought leader Scott Klososky talked about disruption in the form of shifting customer behavior (e.g.,

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Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation

CGI

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. CGI expert Ana Domingues explores the way forward for utilities, notes the focus of other industries, and shares lessons learned from the digital transformation leaders. .