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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Doing so requires combining customization with organization-wide rules for how to respond to customer issues, creating the best mix of personalization and scalability. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

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Digitalizing your content - How do you change employee behavior?

AIIM

You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization. The VIPs of digitalization.

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How to build a data culture

Collibra

Even after developing a robust strategy for digital transformation, data professionals often fail to get desirable results because they cannot engrain data’s value in their organization’s culture. Educate and train your workforce: it is essential to educate and train your team on the value of data and how to optimize its availability.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

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The State of Content Management in 2020 [Expert Tips & Research]

AIIM

AIIM has been the go-to resource for information professionals to find research, education, and training for over 70 years. 4 Content Management Tips from the Experts. A Current Snapshot of Content Management How many content management systems do you currently have in your organization? Start with CONTENT? Start with PROCESS?

ECM 184
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#ModernDataMasters: Carl Smith, PZ Cussons

Reltio

I was taught how to press a button, but I needed to understand the “why” behind the processes we were being trained to follow. Ten years ago it was very niche – almost underground – but I’ve always been looking at how to make data and processes work for me rather than the other way around.”.

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#ModernDataMasters: Carl Smith, PZ Cussons

Reltio

I was taught how to press a button, but I needed to understand the “why” behind the processes we were being trained to follow. Ten years ago it was very niche – almost underground – but I’ve always been looking at how to make data and processes work for me rather than the other way around.”