IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. For instance, manufacturers can use IoT in their factories to know when their machines need repairing, known as preventive maintenance.

Digital transformation 75

Digital transformation Customer Experience Artificial Intelligence IoT 75

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

ARMA International

SEPTEMBER 13, 2021

Marketing teams can create and share marketing content such as online blog posts, white papers, e-books, or short videos that can be posted on social media platforms and targeted towards various audiences. Customer Data Platforms (CDP). A good digital experience can underpin a good customer experience.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59