IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 70

Customer Experience Artificial Intelligence Communications Digital transformation 70

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

Info Source

JANUARY 21, 2021

Must read report combines data from independent research firm and thousands of Automation Anywhere customers. Study shows RPA expansion fueled by digital transformation and business resiliency requirements. . This is why customers are turning to the cloud for answers,” said Mihir Shukla, CEO and Co-Founder, Automation Anywhere.

Digital transformation 52

Digital transformation Customer Experience Cloud IT 52

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Collibra

APRIL 11, 2023

And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. Siloed customer data Customer data is collected at multiple points of customer interactions. You can also use the tips for improving data quality and plan for data governance.

Retail 76

Retail Sales Compliance Marketing 76

AIIM

JUNE 24, 2021

To help these potential users, we surveyed experienced users of BPM, RPA, and/or Case Management technologies for their best advice for getting started. In fact, according to AIIM research, the overall adoption of these technologies is around 30-40% of organizations, skewed toward larger organizations with more than 1,000 employees.

Digital transformation 162

Digital transformation Customer Experience Mining Content services 162