IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Frustrated customers were left stranded in call lines and Bouygues at risk of being replaced by its competitors. The result?

Analytics 63

Analytics Communications Marketing Manufacturing 63

Thales Cloud Protection & Licensing

MARCH 23, 2023

Forrester interviewed Thales customers to evaluate costs, benefits, and risks of the platform. Prior to implementing Sentinel, most interviewees tried developing an in-house solution to expand sales with machine learning (ML) capabilities, new licensing packaging options, and SaaS deployment. Why Not Go In-House? CX improved.

Sales 71

Sales Customer Experience Marketing Manufacturing 71

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 79

Customer Experience Cloud Access Compliance 79