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Customer Experience Trends: How To Stand Out From the Crowd

Reltio

It’s no longer a matter of having just the best product, the smartest marketing, or the lowest prices. According to Gartner , “more than two-thirds of marketers responsible for CX say their companies compete mostly on the basis of CX, and in two years 81% expect to be competing mostly or completely on the basis of CX.”.

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The Good, Bad, And The Ugly: Key Takeaways From California’s New Privacy Law

Privacy and Cybersecurity Law

In the aftermath of the Cambridge Analytica scandal, and in the footsteps of Europe’s General Data Protection Regulation (“GDPR”), California privacy advocates introduced a ballot initiative on October 12, 2017 called “The Consumer Right to Privacy Act of 2018” (No. statistical, marketing, user experience purposes). CCPA Background.

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