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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content.

Retail 90
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Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI

CGI

Emerging trends are creating numerous opportunities to unlock new customer experiences and business models for the digital economy, with advanced analytics serving as the differentiator in achieving operational, commercial and customer engagement excellence. Advanced analytics and automation: The business focus.