AIIM
SEPTEMBER 5, 2019
When you say, “I’m a Records Manager,” what's their response? If you’re like me when I tell family members I work for the Association of Intelligent Information Management, you probably see a somewhat puzzled face looking back at you. Click here to access our full library of episodes. Want more episodes like this?
AIIM
APRIL 11, 2019
We believe at the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. Learn about the opportunities and challenges with Intelligent Information Management from two people who know it well. Want more episodes like this?
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Armstrong Archives
APRIL 1, 2022
Deliver Better Customer Experiences. Many companies digitize records in order to deliver better customer experiences. The fact that these customer-facing departments have such widespread adoption of digitization tools suggests that improving customer experience is a priority. Consistency.
ARMA International
SEPTEMBER 13, 2021
For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience.
ARMA International
SEPTEMBER 22, 2021
Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more. Reference: AIIM.
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