ARMA International

SEPTEMBER 22, 2021

Here, Part 2 discusses the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Booking online and getting e-tickets and confirmations on a smart phone are normal. Content Services.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

AIIM

OCTOBER 29, 2019

We argued in the AIIM 2019 State of the Industry – Content Services that “[information management] is better sold indirectly – as a byproduct of automation and customer experience – than head-on.”. Moreover, records managers often lament that they “don’t have a seat at the table.”

Records Management 92

Records Management Metadata Compliance ROT 92

CILIP

FEBRUARY 17, 2021

Even the role of the ubiquitous library discovery system is under question. ?Discovery Discovery happens elsewhere? The increasing diversity of print and electronic resources available to library customers has exposed how far behind, compared to commercial content services, libraries are in terms of deep user engagement.

Libraries 52

Libraries Marketing e-Discovery Education 52