Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. Therefore, CX must be more comprehensive than merely the value of the sales team hitting its quota, up-selling, or cross-selling. Cloud-first “Mind-shift”. 2020, p 6).
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