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Notes and observations about the 2012 intranet innovation award winners

ChiefTech

SEPTEMBER 27, 2012

You can watch a recording of a SocialText webinar , featuring Sarah Nichols from Climateworks - the slides are also available: Moving Beyond the Knowledge Base to the Social Knowledge Exchange from Socialtext. Incidentally, the NSW Department of Education is also a Socialtext customer (see below).

Education 76
Education Customer Experience Government IT 76
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Business process management (BPM) examples

IBM Big Data Hub

APRIL 4, 2024

This reduces response times and improves customer experience by making service more consistent. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.

Compliance 60
Compliance Mining Risk Marketing 60
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