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Notes and observations about the 2012 intranet innovation award winners

ChiefTech

An Elgg-based solution wins again. Mitre won an award from Step Two in 2010 for its Elgg-based employee network. Climateworks is commended for its SocialText-based wiki. Very few social business platform vendors featured in the awards, but it was good to catch this winner in the list, who are a SocialText customer.

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Business process management (BPM) examples

IBM Big Data Hub

Ultimately, the successful implementation of BPM tools can lead to increased customer satisfaction, competitive advantage and improved business outcomes. This reduces response times and improves customer experience by making service more consistent. This created an expensive problem.