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Notes and observations about the 2012 intranet innovation award winners

ChiefTech

SEPTEMBER 27, 2012

This year, Pleio, a customised version of Elgg developed by the Dutch government , also won an award. Pleio: A social network for Dutch government on Prezi. Incidentally, an award winning Headshift Asia Pacific client that is based on Elgg also presented at Step Two's intranet conference earlier this year (PDF).

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This reduces response times and improves customer experience by making service more consistent. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.

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Notes and observations about the 2012 intranet innovation award winners

Business process management (BPM) examples

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