Analytics Business Services Customer Experience Risk 
Info Source
MAY 30, 2024
Some consumers and knowledge workers are concerned about the potential risks and the black box nature of AI based solutions. Others acknowledge the benefits related to the reduction of manual tasks and enhanced customer and employee experience and are excited about the step change in in novation.
CGI
DECEMBER 19, 2017
67% of organizations are applying analytics to optimize the business. In terms of emerging technologies, digital leaders are investigating the advantages of advanced analytics and artificial intelligence to generate more customer-centric insight, as well as automation and robotics to drive efficiencies and productivity.
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