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UK Tribunal Rules on Direct Marketing ICO Case Against Experian

Hunton Privacy

On February 20, 2023, in the case of Experian Limited v The Information Commissioner , the First-Tier Tribunal in the UK (the “ Tribunal ”) ruled on the ICO’s action to require Experian to make changes to how it processes personal data for direct marketing purposes.

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From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. In fact, the more channels, the better.

Retail 81
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From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalized customer experiences. Secure the omni-channel journey – With the increased use of digital channels and mobile payment methods, customers are demanding better protection of their personal data.

Retail 40