2020 Customer Experience Government Mining 
Info Source
MAY 13, 2020
Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Process mining . IT service management.
ARMA International
SEPTEMBER 22, 2021
While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. So, information must be readily available to automated systems and business users and customers as a product or a service. Information Governance (IG).
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IBM Big Data Hub
APRIL 4, 2024
Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent. Workflows can be established that govern the movement of goods from supplier to customer. This created an expensive problem.
CGI
OCTOBER 31, 2018
In fact, it’s estimated the number of connected objects will reach 200 billion by 2020, up from just 2 billion in 2006. Utilities identify improving the customer experience as a top business priority (88%) and see data as a digital lever for personalized customer engagements.
Collibra
JULY 21, 2021
These data quality issues in financial services directly impact customer experience, interactions, and transactions, resulting in higher costs and lost revenue. Data quality issues lead to bad decisions and weak strategic planning, leading to higher expenses and lost customers. Pattern mining. Correlation analysis.
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