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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. Organizations therefore should invest in educational resources like frequently asked questions (FAQs) and larger informational databases to provide a wealth of information to those who prefer finding the answer on their own.

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How to build a data culture

Collibra

Even after developing a robust strategy for digital transformation, data professionals often fail to get desirable results because they cannot engrain data’s value in their organization’s culture. Educate and train your workforce: it is essential to educate and train your team on the value of data and how to optimize its availability.

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6 Steps to Close the Technical Skills Gap

Adapture

It’s no secret that the labor shortage is impacting business growth capabilities, but did you know that the technical skills gap is also preventing the digital transformation necessary for expansion? Many higher education programs simply don’t keep up with the constant changes in technology.