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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

At the same time, healthcare providers are recognizing the importance of employee experience in delivering exceptional patient care. Returning from our time at HIMSS24 , we’re inspired by the glimpse into the future of healthcare - a future that is innovative, secure, equitable, and above all, human-centric.

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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.