Remove Customer Experience Remove e-Delivery Remove Government Remove Libraries
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Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Customer Data Platforms (CDP). A good digital experience can underpin a good customer experience.

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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. So, information must be readily available to automated systems and business users and customers as a product or a service. Information Governance (IG).

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Working internationally

CILIP

John Dolan and Ayub Khan have long shared an interest in the international library scene and how different countries and cultures can share and benefit from each other. In this article they share their experience of working internationally and the lessons they learned. Such thinking had to become central to the library mission.