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US banks Q3 results shine light on financial services innovation

Info Source

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. per share, a net interest margin at 22.7 percent, and a revenue of $18.389 billion [1].

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Enterprise Architecture: Secrets to Success

erwin

M&A, new markets, products and businesses). Emerging Markets : What opportunities align to our business (e.g., operating strategy, global business services and shared services)? Cost Reduction : What can we do to reduce costs while not impacting the business (e.g.,

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How to Enhance IAM by Adding Layers of Zero Trust

eSecurity Planet

An IAM tool compares access attempts against stored credentials to determine if a user is who they say they are. While no single vendor can give your business an all-encompassing zero trust solution, there are providers who offer specific products to address facets of zero trust. Kolide is one such provider.

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Upskilling and reskilling for talent transformation in the era of AI

IBM Big Data Hub

Executives must enhance AI capabilities, such as using generative AI tools, throughout the workforce. AI can handle some of the initial queries by customers, but customer service representatives (CSRs) also need to use the tools when issues get escalated to them. The rise of AI is fundamentally remaking corporate strategy.