IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

IBM Big Data Hub

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. On a smaller scale, some organizations are reallocating gen AI budgets towards headcount savings, particularly in customer service.

Artificial Intelligence 90

Artificial Intelligence Marketing e-Delivery Manufacturing 90

IT Governance

MARCH 5, 2024

At the end of each month, these incidents – and any others that we find – will be used to inform our monthly analysis of data breaches and cyber attacks. The threat actor, KryptonZambie, has provided a sample of 100,000 records. We also found 7 organisations providing a significant update on a previously disclosed incident.

Data Privacy 52

Data Privacy Privacy Manufacturing Retail 52