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This is the old ChiefTech blog.: Online customer service failure

ChiefTech

©2005-2009. Anyway, one of the observations during my time of being disconnected from the fast world web was our reliance again on the telephone for accessing and managing the different services that run our lives. The impact of not having any or decent Internet access was magnified by the time spent on hold.

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Broadcast or communicate? | ZDNet

Collaboration 2.0

Windows 7 Microsofts Windows 7 arrived in late 2009 and kicked off a PC upgrade cycle thats expected to. Clearly some proprietary information should be tightly controlled and guarded, and providing satisfactory legal access to events and evidence should be carefully thought through. Hot Topics iPhone iPad Enterprise 2.0