GUEST ESSAY: Everything you should know about the cybersecurity vulnerabilities of AI chatbots
The Last Watchdog
FEBRUARY 20, 2024
By 2026, the integration of conversational AI in contact centers will lead to a substantial $80 billion reduction in labor costs for agents. Privacy and data leakage vulnerability: Handling sensitive user information requires robust measures to prevent breaches. Forty-eight percent of consumers favor their efficiency prioritization.
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