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What Is the Role of Information Management in Customer Experience?

AIIM

It doesn’t matter if you’re an insurance company, local government agency, or something else. Customer Experience Is at the Heart of Every Digital Transformation. Now, a full year later, we see only incremental improvement in the overall status of information management/governance in business.

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BEST PRACTICES: Rising complexities of provisioning identities has pushed ‘IGA’ to the fore

The Last Watchdog

Identity governance and administration, or IGA , has suddenly become a front-burner matter at many enterprises. Related: Identity governance issues in the age of digital transformation. SailPoint, which went public in November 2017, has grown to more than 1000 employees in 30 locations. Compliance matters.

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More articles about information management than any sane person should write

AIIM

2017: A DigitallyTransformative” Year. Digital Preservation – Is Your Current Approach to Managing Long-Term Digital Information Failing the Business? Creating a Digital Transformation Strategy that Builds Upon What You Have. 4 Facts Savvy CFOs Must Know About Process Transformation.

ECM 90
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NEW TECH: This free tool can help gauge, manage third-party cyber risk; it’s called ‘VRMMM’

The Last Watchdog

Turn the corner into 2019 and we find Citigroup, CapitalOne, Wells Fargo and HSBC Life Insurance among a host of firms hitting the crisis button after their customers’ records turned up on a database of some 24 million financial and banking documents found parked on an Internet-accessible server — without so much as password protection.

Risk 147
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Join Our Webinar on November 16th: IGI & Preservica Address the Governance of Long-Term Digital Information

IGI

Please join the IGI and Preservica on November 16th at 11am ET for a webinar addressing The Governance & Preservation of Long-Term Digital Information. Barclay Blair, Founder and Executive Director, Information Governance Initiative (IGI). CLICK HERE TO REGISTER. Lori Ashley, Industry Market Development Manager, Preservica.

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For nearly two decades, IBM Consulting has helped power SingHealth’s digital transformation

IBM Big Data Hub

The healthcare industry’s heavy reliance on legacy systems, regulatory and security challenges are significant hurdles for its journey toward digital transformation. We saw this during the COVID-19 pandemic as many large healthcare systems scrambled to integrate digital technology at speed.

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Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

Now information technologies and the information revolution are again transforming society. The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series discusses digital transformation (DT) from several perspectives. Figure 3: Digital capability levels.