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The customer revolution is coming to banking (but it won’t happen overnight)

CGI

Tue, 10/17/2017 - 01:03. Early 2018 will mark the beginning of a new era for the UK’s retail banks. Using the Open Banking API, new entrants and smaller players will have a structured and secure way to access customer account information and challenge the established institutions by creating new customer offers.

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Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI

CGI

Wed, 10/31/2018 - 03:39. while the share of spending on traditional direct response media like newspapers has shrunk from 38% in 2008 to 14% in 2016. In the 2018 CGI Client Global Insights, 87% of utilities executives ranked analytics as both a top IT and business priority, compared to just 41% in 2016. Why is this so?