Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI
CGI
OCTOBER 31, 2018
In fact, it’s estimated the number of connected objects will reach 200 billion by 2020, up from just 2 billion in 2006. Data is equally key to segmenting customers for targeted offerings and to staying on top of the customer journey across various channels to improve call center traffic and sales.
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