Unlocking the power of chatbots: Key benefits for businesses and customers
IBM Big Data Hub
JANUARY 18, 2024
Reduce operational costs and boost efficiency Chatbots present the option to reduce 24×7 staffing expenses or even eliminate after-hours staffing costs, provided your chatbots can effectively handle most questions. As a result, when a live agent takes over, much of the anger has already dissipated, preventing potential rudeness or abuse.
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