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The most valuable AI use cases for business

IBM Big Data Hub

Using machine learning (ML), AI can understand what customers are saying as well as their tone—and can direct them to customer service agents when needed. Not only will this help scale the AOT tech across markets, but it will also help tackle integrations including additional languages, dialects and menu variations.

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Kelly Twigger of ESI Attorneys: eDiscovery Trends 2018

eDiscovery Daily

Kelly is a Discovery Strategist and the Principal of ESI Attorneys , one of the first law firms in the country dedicated to advising clients on the risks and challenges in ESI, including eDiscovery. We’re still seeing a lack of education that I’d like to change. Today’s thought leader is Kelly Twigger.