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Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

Some technology trends such as real-time data analytics are ongoing, while others are more recent, such as blockchain. Therefore, CX must be more comprehensive than merely the value of the sales team hitting its quota, up-selling, or cross-selling. This use case could apply to financial applications and data.

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How $100M in Jobless Claims Went to Inmates

Krebs on Security

Labor Department’s inspector general said this week that roughly $100 million in fraudulent unemployment insurance claims were paid in 2020 to criminals who are already in jail. That’s roughly 10 percent of all claims. To help reverse that trend, many states are now turning to a little-known private company called ID.me.