Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. Sentiment analysis takes customer support to a whole different level. In future we expect an even higher level of digital inputs.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. Sentiment analysis takes customer support to a whole different level. In future we expect an even higher level of digital inputs.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Info Source

SEPTEMBER 15, 2023

The growth rates for Capture & IDP software and solutions returned to a double-digit growth, close to pre-pandemic growth rates in 2022. The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic.

Information capture 52

Information capture Marketing Records Management Customer Experience 52