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Customer Experience Trends: How To Stand Out From the Crowd

Reltio

Take Subway, for example. The company is tapping into personalized messaging to increase customer visits and spend, while also driving loyalty through targeted and experiential communication with the help of their mobile app. Every facet of business has changed to adapt to the Experience Economy.

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Regulatory Update: NAIC Summer 2020 National Meeting

Data Matters

The Annuity Suitability Working Group (ASWG) led the NAIC’s multi-year efforts to develop revisions to the Suitability in Annuity Transactions Model Regulation (SAT) to incorporate a requirement for producers to act in the “best interest” of a retail customer when making a recommendation of an annuity.