article thumbnail

Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain. The nomenclature can extend to include Data as a Service (DaaS), Content as a Service (CaaS), and Managed Content as a Service (MCaaS) to deliver digital interaction experiences to customers.

article thumbnail

Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

Some technology trends such as real-time data analytics are ongoing, while others are more recent, such as blockchain. The benefit of DT tools for ROT analysis, auto-classification, and auto-routing using AI and RPA is that they can automate content management at scale, which not humanly possible via manual effort.