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Why Twilio’s $3.2B acquisition of Segment may not be enough

Reltio

Reltio’s goal is to provide clarity, educate the market and explain our differentiation. But I may be reaching out on behalf of my spouse, who is also a retail banking and commercial customer. But the same holds true for other industries like telco, insurance, CPG, retail and life sciences.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top.