B2B Education Events Retail 
Bill Schmarzo - Dell EMC
APRIL 4, 2018
Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Prepare for Vacation.
Bill Schmarzo - Dell EMC
APRIL 4, 2018
Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Prepare for Vacation.
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