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8 Interesting Predictions for the Intelligent Information Capture Market in 2022

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This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.”

article thumbnail

8 Interesting Predictions for the Intelligent Information Capture Market in 2022

Info Source

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.”