IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Using machine learning (ML), AI can understand what customers are saying as well as their tone—and can direct them to customer service agents when needed.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

IBM Big Data Hub

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. On a smaller scale, some organizations are reallocating gen AI budgets towards headcount savings, particularly in customer service.

Artificial Intelligence 90

Artificial Intelligence Marketing e-Delivery Manufacturing 90

IBM Big Data Hub

JUNE 15, 2023

Asset management Assets come in many shapes and sizes, from trucks and manufacturing plants to windmills and pipelines. By incorporating artificial intellig ence (AI) and advanced analytics into the software system, maintenance teams in the field can access critical information in seconds and make more informed decisions.

Analytics 67

Analytics IoT Manufacturing Artificial Intelligence 67