From channel to customer: How an omni-channel experience is the key to the retail industry’s success
CGI
DECEMBER 20, 2018
Thu, 12/20/2018 - 03:41. In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. Is the hype around the retail store being dead simply that, hype?
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