AIIM

APRIL 21, 2022

Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.

Customer Experience 147

Customer Experience Digital transformation Insurance Government 147

AIIM

NOVEMBER 23, 2021

Back in 2017, I called up a few of the information governance friends I’d made through the AIIM Community to better understand the challenges they were up against. If they don't, they will NEVER change the status of information management within their organizations. What Does Information Governance Mean in 2021 and Beyond?

Information governance 115

Information governance Government Customer Experience Archiving 115

ARMA International

SEPTEMBER 27, 2021

In fact, “the Independent Panel for Pandemic Preparedness and Response, pointedly noted that since the H1N1 pandemic in 2009, there have been 11 high-level commissions and panels that produced more than 16 reports, with the vast majority of recommendations never implemented” (Fink 2021). Customer Experience Risks.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54