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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

SEPTEMBER 22, 2021

While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. So, information must be readily available to automated systems and business users and customers as a product or a service.

Digital transformation

Digital transformation Content services IT e-Discovery

Generative AI as a catalyst for change in the telecommunications industry

IBM Big Data Hub

SEPTEMBER 19, 2023

AI can also help drive automated outreach that anticipates customers’ needs and issues, along with personalized marketing that can drive boosted sales and optimize the customer experience. Chatbot technology can also be applied to phone interactions, driving additional refinement to the customer care process.

Artificial Intelligence

Artificial Intelligence Customer Experience Information architecture Libraries

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

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Information Management Today

Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

Generative AI as a catalyst for change in the telecommunications industry

Webinars

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