Remove Customer Experience Remove Mining Remove Records Management Remove ROT
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Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. DXP is about delivering better digital experiences that engage customers so they can find the products and services they require. Glossary of Records Management and Information Governance Terms, 5th ed.,

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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

Auto-classification can leverage AI using RPA and ML / MT to analyze the digital content and categorize it, including redundant, obsolete, and temporary (ROT) [4] content. Much of the content will never be accessed, yet the cost to manage ROT content will continue to increase. Customer Experience (CX).