Customer Experience Education Government Libraries 
CILIP
NOVEMBER 7, 2020
John Dolan and Ayub Khan have long shared an interest in the international library scene and how different countries and cultures can share and benefit from each other. In this article they share their experience of working internationally and the lessons they learned. Such thinking had to become central to the library mission.
ARMA International
SEPTEMBER 13, 2021
For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience.
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