Customer Experience Education Exercises Retail 
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. In a future blog, I will share the results of that exercise.
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. In a future blog, I will share the results of that exercise.
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