Customer Experience Education Exercises Insurance 
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Create a more compelling, differentiated “smart” User Experience.
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Create a more compelling, differentiated “smart” User Experience.
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