Customer Experience Data collection Healthcare Trends 
IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
Reltio
JUNE 12, 2020
One reason is that it is a very big market opportunity as shown in McKinsey’s healthcare systems and services 2020 trends report : “ It has become clear that social, non-medical factors (…) play a major role in individual and population health. Connected data leads to better human experiences.
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