AIIM

AUGUST 23, 2019

In 75% of organizations, simply managing the documents and content necessary for process workers to get their job done is a problem. A failure to map this intersection will result in siloed processes and content repositories that handcuff even the most well-intentioned efforts to transform customer journeys and enhance customer experiences.

ECM 111

ECM Customer Experience Digital transformation Paper 111

Info Source

JULY 23, 2019

They have a disruptive SaaS-based platform that uniquely addresses the challenge of ensuring digital content is accessible and usable over decades.

Digital preservation 45

Digital preservation ECM CMS Records Management 45

ARMA International

SEPTEMBER 27, 2021

Part 2 discussed the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Thus, managing CX risks is essential to delivering products and services anytime, anywhere, to any device. Knight, F.H.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

AIIM

MARCH 4, 2022

These information management challenges could be resolved through the utilization of content services , generating significant opportunities for content services providers. With granular visibility into their data, electric utilities offer many value-added services leveraging consumption monitoring.

Content services 104

Content services Digital transformation Energy and Utilities Cloud 104