OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 58

Customer Experience Financial Services Insurance Content services 58

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 58

Financial Services Customer Experience Insurance Retail 58

OpenText Information Management

JANUARY 5, 2023

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs).

Financial Services 104

Financial Services Government Customer Experience Content services 104

ARMA International

SEPTEMBER 27, 2021

Part 2 discussed the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. Key Takeaways.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54