Big data Customer Experience Healthcare Trends 
IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
Reltio
SEPTEMBER 1, 2020
In 2011, I saw three major trends: . First, big data infrastructure capabilities were quickly advancing and starting to become mainstream. . They need data to drive their digital transformation, to deliver connected customer experiences, to gain deeper customer insights and to drive innovation. .
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